Michigan Residential Builders License Practice Test

How can a contractor build trust with a client?

1. By making verbal promises

2. By doing what they say they will do

3. By offering discounts

4. By delivering projects early

The correct answer is: By doing what they say they will do

Building trust with a client is fundamentally about consistency and reliability. Following through with commitments and doing what one says they will do establishes credibility. When a contractor delivers on their promises, it shows they take their obligations seriously and respect the client's investment in the project. This consistent behavior encourages a positive relationship and reassures clients that they can depend on the contractor to complete the work as agreed. In contrast, while verbal promises can set expectations, they lack the backing of tangible action, which can lead to mistrust if not fulfilled. Offering discounts may attract clients but does not inherently build a foundation of trust; it focuses more on price rather than the quality of the relationship or performance. Similarly, delivering projects early might be viewed positively, but it can also raise questions about whether the work was completed thoroughly and to standard. Reliability in fulfilling commitments remains the cornerstone of trust in any professional relationship.